Privacy Policy

Last updated: Jun 21, 2025

DEWALDEN TECHNOLOGY LLC (“DEWALDEN,” “we,” or “us”) is committed to protecting the security and privacy of your personal information. This Privacy Policy (“Policy”) explains how DEWALDEN collects, stores, uses, and shares your personal information within the scope of its services. Please review this Policy carefully before using any DEWALDEN services available at www.dewaldengroup.com.

This Policy applies to all DEWALDEN websites that link to it (collectively, the “Site”). For certain features or services, additional privacy notices or addendums may apply. Our Site may also contain links to third-party websites; please note that when using such services, your personal information may be collected by those third parties. DEWALDEN encourages you to review the privacy practices of any third-party service providers you interact with.

If you provide us with personal information that includes details of other individuals, you confirm that you have obtained their consent.

This Policy may be updated from time to time, and any changes will be posted on this page. By accessing or using the Site, you acknowledge and agree to the processing of your personal information in accordance with this Policy.

1. Collection of Information

When you use the Site, DEWALDEN may collect certain information as described below. This includes information you actively provide, as well as information automatically generated through your use of our services. Where required by law or with your prior consent, we may also collect personal information necessary to enable third-party services you choose to use.

The types of personal information we collect depend on how you use our services and may include:

  • Contact details: such as your name, email address, telephone number, company details (including business type/role, industry, location, and postal code), submitted via forms (e.g., Newsletter Subscription, Technical Support, User Center).

  • Feedback and communications: including survey responses, support requests, email content, or chat messages.

  • Usage data: details of your interaction with our services, such as device information, operating system, websites visited, services used, date and time of access.

  • Automatic data: including IP address, cookies, and analytics data such as visitor volume, access time, and user preferences.

2. Cookies

We use cookies and similar technologies to:

  • Store your preferences,

  • Improve site functionality and navigation,

  • Diagnose issues and troubleshoot errors,

  • Administer and optimize our services,

  • Deliver more relevant advertising.

You may adjust your browser settings to detect or reject cookies. More details are available in our Cookie Policy.

3. Use of Personal Information

DEWALDEN uses your personal information for the following purposes:

(1) To fulfill our agreement with you:

  • Respond to your inquiries,

  • Provide requested services,

  • Ensure proper functioning and security of your account and our services.

(2) For DEWALDEN’s legitimate interests:

  • Enhance the safety and integrity of our services (e.g., authentication, fraud detection, backups),

  • Conduct audits, data analytics, and research.

(3) To comply with legal obligations:

  • Meet recordkeeping requirements,

  • Ensure compliance with regulatory and industry standards.

(4) With your consent:

  • Send marketing communications regarding new products or services,

  • Use non-essential cookies to optimize user experience,

  • Partner with third-party providers for online advertising, as outlined in our Cookie Policy.

4. Sharing of Personal Information

DEWALDEN does not and will never sell your personal information. However, we may share personal information under the following circumstances:

  • Affiliates: With DEWALDEN group companies, in line with this Policy.

  • Service providers: With vendors, technicians, and third parties who help us deliver services. These parties are bound by confidentiality and legal obligations to protect your information.

  • Legal compliance: To comply with mandatory laws, court orders, regulatory requirements, or law enforcement requests.

  • Business transfers: In the event of a merger, acquisition, or asset transfer, your personal information may be transferred, subject to appropriate notice.

  • Protection of rights: Where necessary to protect DEWALDEN’s interests, enforce terms of use, prevent fraud, or ensure safety.

We may also disclose non-personal information (aggregated or anonymized data) for research, analytics, service improvements, or other business purposes.

5. Data Security

DEWALDEN employs commercially reasonable administrative, technical, and physical safeguards to protect personal information, with periodic reviews of their effectiveness.

However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

In the event of a personal data breach, DEWALDEN will comply with applicable data protection laws, including notifying the relevant supervisory authority and affected individuals when required.

6. Access, Correction & Retention

Your personal information is stored on DEWALDEN’s secure servers hosted on AWS in Arizona, USA. Data is retained for as long as you maintain an account or use our services, unless deletion or modification is requested.

Depending on your jurisdiction and applicable laws, you may have the right to:

  • Access, correct, or delete your personal information,

  • Restrict or object to processing,

  • Request data portability,

  • Withdraw consent at any time (including opting out of marketing and rejecting cookies).

Requests can be made using the contact details provided below.

7. International Transfers

We may transfer personal information outside of your jurisdiction to our affiliates or service providers, in compliance with applicable data protection laws and safeguards.

Currently, our data center is located in Arizona, USA. By using our services, you acknowledge that your data may be transferred internationally and subject to the laws of the country where it is stored. Regardless, DEWALDEN remains committed to protecting your personal information in line with this Policy.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18 (or the minimum age of majority in your jurisdiction). By using our services, you confirm that you meet this age requirement.

If we learn that a user under 18 has provided personal information, we will promptly delete such data. Parents or guardians who believe their child has submitted information should contact us immediately.

9. Contact Us

If you have any questions, concerns, or requests regarding this Policy or DEWALDEN’s handling of your personal information, please contact us at:

📧 Email: data.protection@dewaldengroup.com
📍 Address: DEWALDEN TECHNOLOGY LLC, 4539 N 22ND ST, STE N, PHOENIX, ARIZONA 86016, USA

We will respond within the timeframe required by applicable law. Please include:

  1. Your name (or nickname), country/region of residence, and preferred method of contact.

  2. Details of your request or concern, along with any relevant website links.

Scroll to Top